Cancel or Switch Subscription
Managing your Bookshift subscription is straightforward through the Stripe billing portal.
Access the Billing Portal
- Log into your Bookshift account
- Go to your Dashboard
- Click on Manage Subscription or Billing
- You'll be redirected to the Stripe Customer Portal
The billing portal is available when your subscription is active, past due, unpaid, trialing, or has a cancellation scheduled.
Cancel Your Subscription
Steps to Cancel
- Access the billing portal (see above)
- Click Cancel subscription
- Confirm your cancellation
What Happens When You Cancel
- Your subscription remains active until the end of your current billing period
- You can continue using your credits until they're used up
- Credits are NOT lost - they remain in your account indefinitely
- No further charges will be made
Tip
Even after cancelling, you keep all your remaining credits. They never expire.
Switch Plans
To Upgrade or Downgrade
- Access the billing portal
- Click Update plan or Change plan
- Select your new plan
- Confirm the change
How Plan Changes Work
- Upgrades take effect immediately with prorated billing
- Downgrades take effect at your next billing date
- Stripe handles the proration automatically
- Your credit balance is unaffected by plan changes
What Happens to My Credits?
Important: Credits Are Never Lost
| Situation | What Happens to Credits |
|---|---|
| Cancel subscription | Credits remain in your account |
| Switch to a cheaper plan | Credits remain in your account |
| Switch to a more expensive plan | Credits remain + new monthly credits added |
| Payment fails | Credits remain in your account |
| Subscription expires | Credits remain in your account |
Credits Never Expire
Whether from subscriptions or credit packs:
- All credits stay in your account until you use them
- There's no time limit on using credits
- You can return after months away and your credits will still be there
If Your Payment Fails
If a subscription payment fails:
- You'll receive an email notification
- Your subscription status changes to "past due"
- Access the billing portal to update your payment method
- Once payment succeeds, your subscription resumes
Note
Even with a past-due subscription, your existing credits remain available.
Need Help?
If you have issues with your subscription:
- Try the billing portal first
- Contact support from your dashboard if you need assistance
- Include your account email and description of the issue
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